Refund Policy

Who This Policy Applies To

This policy applies only to new subscriptions purchased on or after the effective date shown above.

A renewal does not start a new refund window. A plan change or a new subscription purchased after a previous subscription has ended starts a new window, provided the account has not previously received a refund under this guarantee.

One-time credit purchases and other non-subscription purchases are not refundable under this policy unless required by law.

Monthly Subscriptions

You may request a full refund within 7 days of your initial monthly subscription payment if you have used 25 credits or fewer.

If you have used more than 25 credits, the subscription is considered actively used and is not eligible for a refund under this guarantee. You can cancel anytime to stop future renewals.

Annual Subscriptions

You may request a refund within 30 days of your initial annual subscription payment.

Your refund is calculated as:

The Usage charge is the greater of:

The per-credit rate is calculated by dividing the corresponding monthly plan price by the credits included in that monthly plan.

The refund amount will never be less than zero. Even if no credits were used, an approved annual refund is reduced by one corresponding monthly-plan price.

Refund = Amount paid − Usage charge

• the standard price of one month on the corresponding monthly plan; or
• the credits used during the subscription period, valued at the corresponding monthly plan’s standard per-credit rate.

Worked Example

• You paid $136 for a Pro annual subscription.
• The corresponding Pro monthly plan costs $19 and includes 300 credits.
• You used 600 credits before your refund was reviewed.
• The credit-based charge is 600 × $19 ÷ 300 = $38.
• The one-month minimum is $19.
• The usage charge is the greater amount: $38.
• Your refund is $136 − $38 = $98.

What Counts as Usage

Usage is based on net credits consumed by successfully delivered paid features between the initial subscription payment and the time we review the request.

This includes successful music generation, HiFi generation, extensions, replacements, stem and vocal processing, API usage, and usage by team members sharing the same billing account. Usage counts regardless of whether subscription, bonus, promotional, or separately purchased credits were consumed.

Failed tasks whose credits were returned do not count. Credit grants, returned credits, and unused balances are not treated as usage.

If you continue using AceStep after sending a refund request, that additional usage may reduce the annual refund or cause a monthly subscription to exceed the 25-credit limit.

After an Approved Refund

• The refunded subscription ends and its unused subscription credits are voided.
• The plan-specific commercial rights granted by the refunded subscription terminate for content generated during the refunded subscription period. You may retain the files for personal, non-commercial use.
• Other valid subscriptions, separately purchased products, and independent entitlements are not canceled by this refund.
• If no other paid entitlement remains, the account continues on the free tier.
• An account that receives a refund under this guarantee is not eligible for the guarantee on future subscriptions.

Free Use and Paid Rights

Free use is limited to the features and rights described on the current pricing page and Terms of Service. HiFi access and commercial rights depend on the qualifying paid product or subscription tier. Creator, Pro, and Studio plans may grant different commercial-use rights.

This refund policy does not expand the rights included with any plan. The pricing page and Terms of Service define the rights granted by each product.

How to Request a Refund

Email hi@acestep.io within the applicable refund window. Include:

We will review the order, the policy version accepted at checkout, prior refunds, and applicable usage. We will email you the calculation before or when confirming the result.

We do not promise a fixed response time. After an approved refund is issued through the payment provider, it usually takes 5–10 business days to reach the original payment method.

• your AceStep account email;
• your order number; and
• the subscription you want us to review.

Kontakt: hi@acestep.io

EU and UK Customers

If you are in the EU or UK, statutory withdrawal and consumer rights may apply in addition to this policy.

When you request immediate access during a withdrawal period, you may be required to pay for services supplied before withdrawal and, where permitted by law, may lose the right of withdrawal when a service is fully performed or digital content delivery begins. The consent shown before payment and the confirmation sent after purchase record your request for immediate access and your acknowledgement of these effects.

Nothing in this policy limits rights that cannot be excluded under applicable law.

Questions

Contact hi@acestep.io.