30-Day Money-Back Guarantee
Last updated: July 24, 2026
We want first-time subscribers to try AceStep with confidence.
If AceStep is not the right fit, you may request a full refund within 30 days of your first subscription purchase. Using some credits to evaluate the service does not automatically make your request ineligible.
Limited-use requirement
The guarantee is intended for a limited, reasonable evaluation of the service. It is not a free-use period.
- We may decline a request after most or substantially all subscription credits have been consumed.
- We may decline a request after large-volume generation, processing, downloading, exporting, or other substantial use of paid features.
- We may decline a request when substantial use continues after cancellation or after a refund request is submitted.
- We may decline repeated refund requests associated with the same or linked accounts, payment methods, or identities.
Accidental purchase claims
Describing a purchase as accidental does not by itself determine refund eligibility. We may review account usage and payment activity to confirm that a request falls within this policy.
Cancellation and approved refunds
Canceling a subscription stops future renewals. Cancellation does not automatically issue a refund.
When a refund is approved, remaining subscription credits and paid subscription access may be removed.
Other billing issues
Duplicate charges, unauthorized transactions, material service failures, and billing errors are reviewed separately from this limited-use guarantee.
Your legal rights
This policy does not limit any refund or consumer rights that cannot be excluded under applicable law.
How to request a refund
Email us within 30 days of purchase and include your order number, the email used for your AceStep account, and a brief reason for the request.
Your contact email may be different from your AceStep account email, but we must verify ownership of the order and account before processing a refund.
Contact: hi@acestep.io