Refund Policy

Who This Policy Applies To

This policy applies to eligible one-time credit packs and new monthly or annual subscriptions purchased on or after the effective date shown above. All one-time credit packs currently offered by AceStep are eligible.

Each new subscription starts its own guarantee window. A renewal does not start a new guarantee window unless required by applicable law.

A previous refund may be considered during review, but it does not create an automatic permanent exclusion from future guarantees.

7-Day Guarantee for One-Time Credit Packs

You may request a full refund for an eligible one-time credit pack within 7 days of the initial payment when the account usage is consistent with normal evaluation.

Using 25 credits or fewer is presumed to be normal evaluation use. Use above this level does not automatically make a request ineligible, but we may review the amount of successfully delivered usage, downloads, exports, prior refunds, and related account activity.

30-Day Guarantee for Subscriptions

You may request a full refund within 30 days of the initial monthly or annual subscription payment when the account usage is consistent with normal evaluation.

A renewal does not start a new guarantee window unless required by applicable law.

Substantial Use of Annual Plans

Annual plans include a discounted commitment price. If an account has substantially used, downloaded, or otherwise received the value of the service before requesting a refund, we may calculate the value already supplied using the corresponding standard monthly-plan pricing and refund the remaining balance.

We do not apply this adjustment to normal evaluation use. An annual refund is not automatically reduced by one monthly-plan price.

What We Review

We may consider net credits consumed by successfully delivered paid features, successful generations and processing jobs, downloads and exports, API or team usage, continued use after a refund request, prior refunds, and activity across related accounts or payment methods.

Failed tasks whose credits were returned do not count as usage. Requesting a refund near the end of the applicable 7-day or 30-day window does not by itself constitute abuse.

Usage above the normal-evaluation safe harbor is reviewed with the other available evidence and is not, by itself, an automatic reason to refuse a refund.

After an Approved Refund

When a refund is approved, unused credits and the refunded paid entitlement may be removed. Other independent purchases or entitlements are not affected.

Commercial authorization that depended on the refunded purchase ends for outputs generated with that purchase. This does not remove rights in your inputs or human contributions, rights that cannot be excluded by law, or third-party transfers completed before the refund.

If no other paid entitlement remains, the account continues on the free tier.

How to Request a Refund

Email hi@acestep.io within the applicable window and include your AceStep account email, order number, and the purchase you want us to review.

We review the order, the policy version recorded at checkout, prior refunds, applicable usage, and any relevant exception or statutory right.

After an approved refund is issued through the payment provider, it usually takes 5–10 business days to reach the original payment method.

Contact: hi@acestep.io

Statutory Rights

Nothing in this policy limits consumer or withdrawal rights that cannot be excluded under applicable law.

The acknowledgement shown before subscription checkout records a request for immediate access and acknowledgement of this policy. A default selection is not treated as a waiver of statutory rights where applicable law requires separate active consent.

Questions

Contact hi@acestep.io.

Contact: hi@acestep.io